frequently asked questions

Get fast answers to most of your questions. If your question is not addressed here, do not hesitate to contact us for further assistance. Cuddlebugzz is committed to giving you worry-free shopping experience.

Can you ship furniture?

There are certain Brands (Babyletto, DaVinci Baby, Million Dollar Baby and Ubabub) that we can ship to  the continental US. Our other Brand partners (Legacy Classic Kids, Milk Street Baby, Storytime Series, and Westwood Designs) cannot be shipped nationally but we can have it delivered within a 20 mile radius from our store in Troutdale, Oregon.

How do I return an item?

Gift Orders

We want you to be 100% happy! If you choose to return your purchase, simply call us or send us an email and a representative will assist you as soon as possible. Please have your order number ready.You may also fill out the form below and we will contact you as soon as possible.

Furniture Orders

Furniture orders are non-refundable after they have shipped to you. If there is a defective item or damages we will have the item replaced or fixed by the manufacturer. Please email us at cuddlebugzztroutdale@gmail.com to file a damage claim.



    What are the delivery charges for orders?

    Gifts

    We are happy to offer FREE ground shipping on all gift orders of $100 or more (*furniture items excluded). For orders less than $100, there is a charge of $10.00 for 5-7 day business shipping.

    Furniture

    The cost of shipping will depend on the items ordered and where it will be shipping to. We are partnered with shipping companies around the US who offer competitive shipping costs which we extend to our customers. 

    Do you offer rush delivery?

    Gifts

    We have two expedited options: Next Day shipping and 3 Day shipping.Next Day shipping delivers your purchase the following business day (Monday – Friday) after shipment.3 Day shipping delivers three business days (Monday – Friday) after shipment.

    • Next Day Shipping is available for an additional $35.00 per address.
    • 3 Day Shipping is available for an additional $25.00 per address.

    Furniture

    Furniture is shipped out as it is available. We cannot offer expedited shipping for that reason.

    When will my order ship?

    Gifts

    In-stock items usually ship within 24-48 hours after receiving your order. Orders placed after 1:30p.m. EST will be considered next business day.

    Furniture

    Upon placing your furniture order we will reach out to you regarding the estimated time of arrival. This is our best guess based on the information our manufacturers give us.

    When will my order arrive?

    Gifts

    All purchases are shipped from our store location and can be expected to arrive within 5-7 days of receipt of your order.

    Furniture

    Furniture ships directly from the manufacturer will depend on whether the item is currently in-stock and drivers available for delivery. Once your furniture has shipped, we will reach out with a tracking number so you can follow your order on the road.

    What credit cards do you accept?
    Our online store accepts Visa®, JCB®, MasterCard®, American Express®, Discover® Network, and Diners Club®.
    Do you charge a sales tax?
    Tax-free shopping in Oregon. Woohoo!
    Do you include packing slips?

    We do not include packing slips. The email confirmation you receive after placing an order is your receipt. However, if for any reason you require this paperwork, please call (503) 465-0055 and we will mail or email you a copy.

    Is your site secure?
    Yes, at Cuddlebugzz we have engineered our site to make use of the most powerful security and encryption techniques available under law.

    We thank you for shopping with us at cuddlebugzz. We really appreciate your business! As a valued customer, we’d love to hear your feedback on how we are doing. Write a review and let others know about us!

    Write a Review!
    Nadia Z.

    Everything about this little store was perfect. They carry the cutest baby things and coziest nurseries for display.

    Nadia Z. / Yelp
    Yelp Reviewer Julie L.

    Love love love this shop!! Elegant baby gear.Items I would be proud to have in my home or baby’s room.Found my ideal glider and some great decor and baby clothing and blankets… so much cute stuff!!

    Julie L. / Yelp
    Facebook Review from Sharon V.

    Very cute baby and childrens gifts and furniture right in downtown Troutdale. This store is so great to have so close to us in East County. And also a fun shopping experience; Grab a coffee at the cafe/espresso bar and shop to your hearts content!

    Sharon V. / Facebook