frequently asked questions

Get fast answers to most of your questions. If your question is not addressed here, do not hesitate to contact us for further assistance. Cuddlebugzz is committed to giving you worry-free shopping experience.

How do I return an item?
We want you to be 100% happy! If you choose to return your purchase, simply call us or send us an email and a representative will assist you as soon as possible. Please have your order number ready. You may also fill out the form below and we will contact you as soon as possible.

    What are the delivery charges for orders?
    We are happy to offer FREE ground shipping on all merchandise orders of $100 or more (*furniture items excluded). For orders less than $100, there is a charge of $10.00 for 5-7 day business shipping.
    Do you offer rush delivery?
    We have two expedited options: Next Day shipping and 3 Day shipping. Next Day shipping delivers your purchase the following business day (Monday – Friday) after shipment. 3 Day shipping delivers three business days (Monday – Friday) after shipment.
    • Next Day Shipping is available for an additional $35.00 per address.
    • 3 Day Shipping is available for an additional $25.00 per address.
    When will my order ship?
    In-stock items usually ship within 24-48 hours after receiving your order. Orders placed after 1:30p.m. EST will be considered next business day.
    When will my order arrive?
    All purchases are shipped from our store location and can be expected to arrive within 5-7 days of receipt of your order.
    What credit cards do you accept?
    Our online store accepts Visa®, JCB®, MasterCard®, American Express®, Discover® Network, and Diners Club®.
    Do you charge a sales tax?
    Tax-free shopping in Oregon. Woohoo!
    Do you include packing slips?
    We do not include packing slips because so many of our orders are gifts sent directly to the gift recipient. The email confirmation you receive after placing an order is your receipt. However, if for any reason you require this paperwork, please call (503) 465-0055 and we will mail or email you a copy.
    Is your site secure?
    Yes, at Cuddlebugzz we have engineered our site to make use of the most powerful security and encryption techniques available under law.

    We thank you for shopping with us at cuddlebugzz. We really appreciate your business! As a valued customer, we’d love to hear your feedback on how we are doing. Write a review and let others know about us!

    Write a Review!
    Nadia Z.

    Everything about this little store was perfect. They carry the cutest baby things and coziest nurseries for display.

    Nadia Z. / Yelp
    Yelp Reviewer Julie L.

    Love love love this shop!! Elegant baby gear.Items I would be proud to have in my home or baby’s room.Found my ideal glider and some great decor and baby clothing and blankets… so much cute stuff!!

    Julie L. / Yelp
    Facebook Review from Sharon V.

    Very cute baby and childrens gifts and furniture right in downtown Troutdale. This store is so great to have so close to us in East County. And also a fun shopping experience; Grab a coffee at the cafe/espresso bar and shop to your hearts content!

    Sharon V. / Facebook