frequently asked questions
Get fast answers to most of your questions. If your question is not addressed here, do not hesitate to contact us for further assistance. Cuddlebugzz is committed to giving you worry-free shopping experience.
There are certain Brands (Babyletto, DaVinci Baby, Million Dollar Baby and Ubabub) that we can ship to the continental US. Our other Brand partners (Legacy Classic Kids, Milk Street Baby, Storytime Series, and Westwood Designs) cannot be shipped nationally but we can have it delivered within a 20 mile radius from our store in Troutdale, Oregon.
We want you to be 100% happy! If you choose to return your purchase, simply call us or send us an email and a representative will assist you as soon as possible. Please have your order number ready.You may also fill out the form below and we will contact you as soon as possible.
Furniture orders are non-refundable after they have shipped to you. If there is a defective item or damages we will have the item replaced or fixed by the manufacturer. Please email us at email@example.com to file a damage claim.
We are happy to offer FREE ground shipping on all gift orders of $100 or more (*furniture items excluded). For orders less than $100, there is a charge of $10.00 for 5-7 day business shipping.
The cost of shipping will depend on the items ordered and where it will be shipping to. We are partnered with shipping companies around the US who offer competitive shipping costs which we extend to our customers.
We have two expedited options: Next Day shipping and 3 Day shipping.Next Day shipping delivers your purchase the following business day (Monday – Friday) after shipment.3 Day shipping delivers three business days (Monday – Friday) after shipment.
- Next Day Shipping is available for an additional $35.00 per address.
- 3 Day Shipping is available for an additional $25.00 per address.
Furniture is shipped out as it is available. We cannot offer expedited shipping for that reason.
In-stock items usually ship within 24-48 hours after receiving your order. Orders placed after 1:30p.m. EST will be considered next business day.
Furniture shipment depends on availability, your location in reference to the manufacturer, container/freight driver availability, etc. We do our best to keep our customers updated when the delays extend longer than two months past your order date.
Best Chairs ship from Indiana, and take roughly 3-6 months for production and shipment. (All best chairs are made custom with your choice of fabric)
Babyletto, DaVinci Baby, Million Dollar Baby, and Ubabub ship form California, and take 2-8 weeks for delivery depending on availability.
Milk Street Baby ship from North Carolina and takes roughly 2-4 months for items that are in-stock.
Westwood Designs ships from Washington, and can take 6-8 weeks for items to arrive at our store.
All purchases are shipped from our store location and can be expected to arrive within 5-7 days of receipt of your order.
Furniture ships directly from the manufacturer will depend on whether the item is currently in-stock and drivers available for delivery. Once your furniture has shipped, we will reach out with a tracking number(if provided) so you can follow your order on the road.
Our online store accepts Visa®, JCB®, MasterCard®, American Express®, Discover® Network, and Diners Club®.
Tax-free shopping in Oregon. Woohoo!
We do not include packing slips. The email confirmation you receive after placing an order is your receipt. However, if for any reason you require this paperwork, please call (503) 465-0055 and we will mail or email you a copy.
Yes, at Cuddlebugzz we have engineered our site to make use of the most powerful security and encryption techniques available under law.
We thank you for shopping with us at cuddlebugzz. We really appreciate your business! As a valued customer, we’d love to hear your feedback on how we are doing. Write a review and let others know about us!Write a Review!
Everything about this little store was perfect. They carry the cutest baby things and coziest nurseries for display.
Love love love this shop!! Elegant baby gear.Items I would be proud to have in my home or baby’s room.Found my ideal glider and some great decor and baby clothing and blankets… so much cute stuff!!
Very cute baby and childrens gifts and furniture right in downtown Troutdale. This store is so great to have so close to us in East County. And also a fun shopping experience; Grab a coffee at the cafe/espresso bar and shop to your hearts content!